Customer Experience is for Every Organization
By Dale Wolf Companies deliver experiences. Tesco, the UK grocery chain. And Virgin Atlantic, Harley-Davidson, The Banyan Tree, First Direct, Amazon, Starbucks, Scotti’s Records, Apple Computer,...
View ArticleAmazon … For a Great Customer Experience
By Dale Wolf I hope you did not miss the article in New York Times Online by JOE NOCERA on his experience with Amazon and its commitment to customer experience. There are so many “bad customer...
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